Slashdot picked up the story of Indian Bowel Movement hiding their US headcount, and one IBM insider has some great comments:
"We're projected to have more Indian employees than American in the next year or two. We already have over 100k in India, and we're ramping up in Argentina and Brazil.
Meanwhile, internal outsourcing has been an absolute mess. Our Indian-based helpdesks are reviled, both inside IBM and by our customers who use them. Indian technical resources are likewise extremely difficult to work with, and it has nothing to do with language or timezones - they refuse to speak up (from what we're told, "it's cultural", meaning don't make an issue of it or you'll get sent to sensitivity training). A solution can be completely wrong - as in, the contract says we were supposed to start work two months in the past or numbers literally don't add up, yet they won't question blatant errors, and won't respond if you question them. Apparently questioning someone else is deeply frowned upon, and makes them next to useless as anything but strict, brainless order takers. They have no initiative whatsoever, and seemingly no capability of independent creative thought. Maybe it's "cultural", maybe it's poor training - I don't know. I do know it's not working, but all executive management sees is that they cost a fraction to hire as western workers. You get what you pay for, and all that...
None of this applies to the many Indians I work with who are based in other geographies. But for whatever reason, Indians in India are just extremely poor replacements for western workers."
SENSITIVITY TRAINING? WTF?
Americans can't make an issue out of crappy co-workers in India? Jesus Fuckin' Christ!
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